INBOUND CALL CENTER, EMAIL SUPPORT, etc.

We are based in UK and we are inviting tenders from qualified and experienced service provider (FROM ANYWHERE IN THE WORLD), for Inbound Call Center, Email support, etc. We are looking to outsource our current call centre activities with an objective to provide improved levels of service and to embrace emerging technologies in continuing the provision of the service during the term of the contract.

[A] Scope of Work:
1) Service Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, staff and other resources to support the full functionality of the service.
2) Service Provider will be responsible for receiving and responding to customer telephone calls, emails, faxes and correspondence. It also deals with enquiries and orders for information.
3) VOLUME: Currently the call center handles approximately 80 % of all calls coming in-house (an average over the last 6 months of around 133000 calls per month).
[B] Service Providers from anywhere in the world (i.e. irrespective of their geographical location) can propose or send their responses for this tender.
[C] Contract Term: The Contract will be of five years and may get extended further for five additional years.
[D] Budget: The budget for initial period of 5 years would be 14000000 GBP.
Last date to express interest is July 30, 2010 by 17:00 Hrs (local time). The tendering process is through Pre-Qualification Questionnaire (PQQ). Interested Service Providers must complete a pre-qualification questionnaire (PQQ) and submit them by 17:00 Hrs (local time), August 20, 2010. This tender is GLOBAL and OFFSITE. Interested service providers are requested to contact us as soon as possible with their profiles via project@chnsourcing.com.