USA (Mississippi) Inbound Call Center
USA (Mississippi) Inbound Call Center
- Posted on:2010-7-26 9:09:56
- Maximum number of days the project is available for bidding:2010-8-16
- The Development Cycle of the project:to be discussed
- Approximate budget allocated to the project:to be discussed
We are Mississippi; USA based organization for qualified and experienced service provider for Inbound Call Answering Service.
[A] Scope of Service:
1) Operating the Call Center with the appropriate staff from 7:30 a.m. through 5:30 p.m. Monday through Friday.
2) Determining the adequate number of staff required to achieve measurable outcomes.
3) Operating an automated Interactive Voice Response (IVR) to resolve routine client inquiries.
IVR system must operate as a 24 hour, seven days per week service to clients.
4) For inquiries that cannot be resolved through the automated IVR system, Call Center staff shall handle phone inquiries from Title IV-D clients.
5) Providing a monthly report that summarizes monthly accomplishments.
6) Volume of work is not published by Government Authority.
[B] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry the work at their office anywhere in the world. Service providers may have to visit our premises for meetings or briefings.
[C] Eligibility: Onshore (USA Only)
[D] Budget: Looking for Proposals
Interested service providers are requested to submit proposals on or before August 5, 2010 via project@chnsourcing.com. For more details check attachment.
